1. Who are we?
CertaMedia is a trade name of MCS Diagnostics BV, registered at Voorveld 16, 6071 RE Swalmen, Nederland, Chamber of Commerce number 12057991. MCS Diagnostics BV processes personal data as a data controller within the meaning of the General Data Protection Regulation (GDPR). For questions about this privacy policy, please contact us at [email protected] or +31 (0)475 508 260.
2. What personal data do we process?
We only process personal data that you provide to us directly, for example via our contact form, quotation requests, or email correspondence. This includes: name and job title, company name and address details, email address and telephone number, the content of your message or request, and technical data such as IP address and browser information (via analytical cookies, only after your consent).
3. For what purposes do we process your data?
We process your personal data exclusively for the following purposes: responding to your enquiries and requests (legal basis: performance of contract / legitimate interest), issuing quotations for custom microbiological culture media (legal basis: performance of contract), maintaining our business administration and complying with legal obligations (legal basis: legal obligation), and improving our website based on anonymised usage statistics (legal basis: consent). We never use your data for direct marketing without your explicit consent.
4. How long do we retain your data?
We do not retain your personal data longer than necessary for the purpose for which it was collected. Contact form data is retained for a maximum of 2 years. Quotation data and business correspondence are retained in accordance with the statutory retention period of 7 years (financial administration). Analytical website data is stored in anonymised form.
5. Do we share your data with third parties?
MCS Diagnostics BV does not share your personal data with third parties unless this is necessary for the performance of our services or required by law. We use Formspree (formspree.io) as a processor for handling contact form submissions; Formspree processes data in accordance with their own privacy policy and the GDPR. We enter into data processing agreements with all processors who process personal data on our behalf. We do not transfer your data to parties outside the European Economic Area (EEA) unless appropriate safeguards are in place.
6. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses a secure HTTPS connection. Access to personal data is restricted to employees who require it for the performance of their duties.
7. Cookies
Our website uses functional cookies (necessary for the operation of the website) and, with your consent, analytical cookies to measure website usage. We do not place tracking or advertising cookies. You can adjust your cookie preferences at any time via the cookie banner on our website.
8. Your rights
Under the GDPR, you have the following rights: the right of access to your personal data, the right to rectification of inaccurate data, the right to erasure ('right to be forgotten'), the right to restriction of processing, the right to data portability, and the right to object to processing. To exercise your rights, please contact us at [email protected]. We will respond to your request within 4 weeks. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, https://www.autoriteitpersoonsgegevens.nl).
9. Changes
We reserve the right to amend this privacy policy. Changes will be published on this page with the date of the last update indicated. We recommend that you consult this policy regularly.
10. Contact
For questions, requests, or complaints about the processing of your personal data, please contact: MCS Diagnostics BV — CertaMedia Voorveld 16, 6071 RE Swalmen, Nederland Email: [email protected] Phone: +31 (0)475 508 260